Frequently asked questions
If you cannot find the answer here, write to hei@honeylamp.no. We reply as quickly as we can.
Content
Product and light
Where is HoneyLamp made?
HoneyLamp is designed and made in Norway, in Sunnmøre. Every lamp is built layer by layer in our own studio.
How long does a HoneyLamp take to make?
The build itself takes around 24 hours per lamp. Your order goes into production 1–2 days after you buy.
What is the difference between Wave, Smooth and Stripe?
All three are pendants in the same material with the same warm glow. Wave has a wave texture that breaks the light in several directions. Smooth has an even surface where the light flows without interruption. Stripe has straight vertical lines and a tighter, more graphic look.
Table lamp or pendant?
The pendants hang from a ceiling box and light a table or an area below. The table lamp has a cord and plug and goes straight into the socket – it gives a lower, more intimate point of light on a sideboard, a side table or a bedside table.
Which socket does the lamp use?
E27. The pendants take a maximum of 15 W LED, the table lamp 20 W LED. The bulb is not included.
Is the lamp dimmable?
Yes, with a dimmable bulb and a dimmer rated for LED. The lamp has no built-in dimmer.
Size and placement
How do I choose the right size?
Look at the surface the lamp will hang over. The smallest size works well in smaller rooms, bedrooms and hallways. The middle size is the most versatile and suits most dining tables. The largest is a clear focal point and needs a table or a room that can carry it. The current measurements for each size are shown in the options on the product page.
How low should the pendant hang?
Over a dining table most pendants hang with the lower edge about 60–70 cm above the tabletop. That puts light where the food is without the lamp sitting in your line of sight. The cable is adjustable.
Can the lamp be used in a bathroom or outdoors?
No. HoneyLamp is rated IP20 and is intended for dry indoor rooms.
Installation and care
How is the pendant installed?
The pendants are wired into a ceiling box and supplied without a plug. Electrical work that forms part of a fixed installation must follow the rules that apply where you live. If in doubt, use a registered electrical contractor.
Do I need an electrician?
The table lamp goes straight into the socket and needs no electrician. For the pendants, the electrical rules where you live apply – if you are unsure what you may do yourself, contact a registered electrical contractor.
How is the lamp cleaned?
Use a dusting brush or a soft, dry cloth. Marks can be removed with a lightly damp cloth. Avoid detergents and solvents.
Can the lamp take heat from the bulb?
The lamp is designed for LED bulbs within the stated maximum wattage – 15 W for the pendants and 20 W for the table lamp. Never use halogen or incandescent bulbs, and never exceed the maximum wattage.
Delivery, returns and warranty
What does shipping cost?
Shipping is calculated at checkout from the delivery address, weight and size. We currently run a free shipping offer within Norway.
How long does delivery take?
Norway: normally 2–5 business days. Europe: normally 5–10 business days. The rest of the world: normally 7–14 business days, depending on customs.
Can I return the lamp?
You have 30 days to return your purchase. The lamp must be undamaged and in its original packaging – it is fine to have hung it up and tried it in that time. Return shipping on a change-of-mind return is paid by the buyer. A statutory 14-day right of withdrawal applies in addition.
What if the lamp arrives damaged?
Get in touch at hei@honeylamp.no with photos of the damage as soon as you can. We need them to take the case up with the carrier and send you a new lamp.
What warranty applies?
2-year warranty. You also have a statutory right of complaint for up to 2 years, or 5 years where the lamp is intended to last considerably longer.
Can I exchange for another size?
Yes. Contact us at hei@honeylamp.no and we will send a payment link for the difference. On an exchange the buyer pays return and new shipping costs.
Sizes per model
The measurements below come straight from the product data and are always up to date.
Stripe
- Bredde 42 cm | Høyde 49 cm
- Bredde 32 cm | Høyde 37 cm
- Bredde 25 cm | Høyde 29 cm
